Small Business U
November 12th, 2020 – Canterbury Conference Center at 10:00 AM
Building a Tribe of Raving Fans
Getting in front of customer expectations is critical for growing a successful business. Consider this…it takes approximately 13-15 touches to make an impression on a potential prospect. That’s just to attract and convert prospects/leads. What happens after is where the rubber meets the road. This workshop will focus on:
- Identifying individual customer expectations at each touchpoint engagement
- Creating an individual customer journey that meets their expectations
- Creating an experience that ultimately produces RAVING FANS on the back end
KEYNOTE: Charlie Fish, Owner/Operator Chick-fil-A – Customer Service
Danna Olivo, Owner – MarketAtomy
To register, click here
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