Small Business U

November 12^th,  2020 – Canterbury Conference Center at 10:00 AM

*registration required*

Building a Tribe of Raving Fans

Getting in front of customer expectations is critical for growing a successful business. Consider this…it takes approximately 13-15 touches to make an impression on a potential prospect. That’s just to attract and convert prospects/leads. What happens after is where the rubber meets the road. This workshop will focus on:

• Identifying individual customer expectations at each touchpoint engagement
• Creating an individual customer journey that meets their expectations
• Creating an experience that ultimately produces RAVING FANS on the back end

Speakers

KEYNOTE: Charlie Fish, Owner/Operator Chick-fil-A – Customer Service

Danna Olivo, Owner – MarketAtomy

To register, click here